FAQ

Which countries can we send top up to?

Vodafone Samoa

What is a Top-up PACIFIC Voucher?

Top-up PACIFIC Voucher allows people in New Zealand to send credit to Vodafone Samoa customers.

How do I top up?

Simply purchase a Top-up PACIFIC voucher from over 6,000 participating retailers in New Zealand (any store that sells top-up for any Telecommunication company) and follow the instructions to transfer the value to a Vodafone prepaid mobile number of your choice in Samoa.

How much can I top up?

Vouchers are available in the below denominations from participating retailers. Amounts are in NZ dollars.

• $10
• $20
• $30
• $40
• $50
• $75
• $100

How do I redeem the Top-up Voucher?

There are two different ways you can redeem the voucher.

Website

You can use the internet, via topuppacific.com and follow instructions.

Call

From New Zealand you can call free by dialing 0800 557 557 and follow instructions/p>

Using the internet to redeem the voucher?

Go to topuppacific.com

Select a country to Top-up

Select a service – Redeem Voucher or Credit Card Top-up

Log in or Register and enter details

Select a Network, enter the 12 digit voucher PIN number and the mobile number you wish to Top-up

Since you are using the web to redeem the voucher, you have the benefit of sending a FREE text message to the mobile number you are topping up. You have 160 characters available to type message.

Click Confirm

Select your free offer and click Confirm

Using the phone to redeem the voucher?

Dial 0800 557 557 from any phone in New Zealand and follow instructions.

Enter in phone number you wish to top up, ensure you include the International code as well.

You will have the chance to confirm the number before the transaction is completed.

When you are asked to enter the PIN Number, you enter the 12 digits that are highlighted on the Top-up Voucher. You will also have the number replayed to you for confirmation.

What is the foreign exchange rate from NZ Dollars to Samoan Tala?

The fixed rate is 1.76 from NZ Dollars to Samoa Tala. *Please note rate is subject to change without any given prior notice and service fee applies.

My Voucher PIN number does not work?

Please try the PIN Number again or call our call centre 0800 557 557 for help. Reasons a voucher PIN number would not work are limited: You could be entering the number incorrectly. Try to redeem the voucher again and be sure the 12 digit number is entered correctly. The PIN Number can only be used once, maybe you have already redeemed that recharge number The PIN will not work if an incomplete mobile number is entered.

What if I lost my Top-up Voucher

You should treat the Top-up PACIFIC Voucher like you treat cash. If you lose the Top-up Voucher you will not be able to replace it.

Voucher PIN Number is unreadable?

It is your responsibility to ensure that the PIN Number is readable when you purchase the voucher. Please ensure you always check this before you leave the store.