The provision of services to you via Top-up PACIFIC is subject to your acceptance of this Agreement. By completing a transaction on www.topuppacific.com or via 0800 557 557, you agree to be bound by the terms and conditions below. Transactions are non-refundable and cannot be reversed. It is the responsibility of the customer to ensure that the correct mobile number is entered when sending a top-up. Top-up PACIFIC can only be sent to active mobile numbers. In the event the product is not working and the Top-Up has not been redeemed, only then will the customer be eligible for a refund. Vouchers are purchased in NZ Dollars and transferred to the receiver’s phone and received in their local currency.

Privacy Policy

Top-up Pacific is committed to safe guarding customer’s personal and private information and will comply with applicable data protection and privacy law. We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit the Site. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Personal Information Collection

We endeavor to collect and use your personal information only with your knowledge and consent and typically when you use services, make customer enquiries, register for information or other services, or when you respond to communications from us (such as questionnaires or surveys). The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, lifestyle and any other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated to you. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy policy Statement.

Privacy Support

Top-up PACIFIC reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation or cease promotion immediately in case of unforeseen circumstances.

Changes to these Terms and Conditions.

We may change these Terms and Conditions at any rime. Any changes we make will be in accordance with our obligations under Prepay Terms and Conditions.